Patient Feedback

• When you have a compliment for staff. 
• When you want to share your ideas or suggestions. 
• When you want to know more about your rights. 
• When you need help communicating with your health-care team.
• When you would like further follow-up or did not feel satisfied after expressing a concern to your health-care team. 
• When you have concerns or grievances about services or interactions with staff. 
• When you would like to talk about your experience privately. 

We are committed to working with you in a consistent, fair, and timely way to enhance your experience. When you contact us, we will follow these steps: 

Step 1: We receive your message and acknowledge receipt within three business days. 

Step 2: We listen to you to understand your feedback and discuss next steps, which could include sharing your feedback or launching a review. 

Step 3: We begin the review by communicating with the appropriate staff and reviewing records to better understand what occurred. 

Step 4: We identify the issues and work with you and/or those involved in your experience to identify the best solution. 

If you feel that your concerns have not been properly addressed or you are unsatisfied with your outcome, you can ask to speak to the Senior Manager and/or the Director in the Office of Patient and Family Experience.